FAQs

Q: What is your return policy?

A: Please click here to review our return policy.

Q: How do I make a return?

A: Simply package unworn items with tags and ship to the following address within 15 days of purchase! 

Abecca Grace
ATTN: RETURNS DEPARTMENT
125 W Walker St.
Breckenridge TX 76424
Please include your name and order number with your return!

Q: I love my order but need a different size?

A: Due to high order volume and quick sell-through, we are unable to process exchanges.  We recommend placing an order for the different size as soon as possible to prevent sell-out.  You may mail the return back to us in accordance with our return policy.  Once the return is received, you will receive an email with a Gift Card code usable online or in-store towards a future purchase. Our Gift Cards never expire.

Q: Can I cancel / edit my order?

A: Website orders move into processing very quickly. Unfortunately, once that happens, we are unable to make changes. On the rare occasion we are able to catch your order before we start processing, we will be happy to issue you a refund minus a 10% restocking fee for the credit card fees. 

We know you want your order fast so as soon as you place your order, we are on it! Regrettably, this means that we cannot make any changes to your order. This can include but is not limited to: 

• Adding/Removal of a Discount Code
• Billing or Shipping Address Update
• Shipping Method Change

Q: Can I contact customer service?

A: Yes! Our team will be happy to answer your questions. Please note that our customer service team is available Monday - Friday 9am to 5pm CST via email. We will try to answer as quickly as possible, but please allow 24 business hours for our team to respond. Our email address is info@abeccagrace.com

Q: I have a gift card / store credit but can't find it? 

A: All gift cards / store credits are emailed immediately once a return is processed. Please check junk and spam folders before contacting our support team. 

Q: Where is my order shipping from?

A: We are located in Breckenridge, Texas and we ship all orders from our warehouse location.

Q: I have a question about sizing / fit. What should I do?

A: Please view our personalized size chart HERE. We also have model info and product measurements in the description for every item so you can shop with confidence.

Q: What do I do if an item is out of stock?

A: We try our best to bring back items that are favorites. To stay in the know, please sign up on our restock list. You will be notified if that item becomes available to purchase via email.

Q: I have not received my order, how can you help?

A: Unfortunately, Abecca Grace cannot guarantee that your package will not be lost or stolen on its way to you. Abecca Grace is not responsible for these missing packages from USPS or UPS. If your order is missing or damaged please reach out to us at info@abeccagrace.com and we can help you get started with the claim process.

Q: When is my PRE-ORDER going to ship?

A: All pre-order information including ship date is in the description of the product. Please check the product for all questions regarding your specific pre-order.

Q: How does PRE-ORDER work? 

A: If you decide to pre-order an item on our website, please note the following:

• Payment is charged immediately at checkout not when the item ships.
• Pre-ordering is voluntary and can not be cancelled once order is placed. By placing a pre-order you are claiming that item.
• If you are ordering a pre-order item with an In-Stock item, you will only be charged shipping once. We will not charge you again once your pre-order has shipped.
• For returns on pre-orders, you have 15 days from the day the order has shipped.
• We do our very best to communicate all details for pre-orders on the Product page.
• Pre-orders can take anywhere from 1-12 weeks depending on the fabric, manufacturing, quantity and details of the item.
• The date listed on the pre-order page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update, then we do not have further information at this time.

Q: I signed up for your email list to receive the 10% code for first time customers but haven't received it. What now? 

A: Please check your junk mail as first-time emails tend to end up there. Be sure to double check the email address you gave as well. If you still do not receive the code, please email us at info@abeccagrace.com! 

Q: I forgot to add my discount code before checkout. Can you do it for me? 

A: Unfortunately, our system does not allow us to retroactively apply codes. We are unable to adjust payments/pricing after an order is submitted. Please be sure to take your time and ensure all codes, credit, & discounts are applied before you hit "submit". If you forgot to use your discount code, it will still be valid to use on your next Abecca Grace purchase. 

Q: I have an Abecca Grace gift card. How do I use it?  

A: Simply add your gift card number to the box on the right hand side of the screen at checkout. If you don't see the box, click the drop arrow to show order details and it should appear. Please note that once an order has been placed we will be unable to go back and apply your gift card for you. Please note that for privacy reasons, we do not have access to your gift card number so you will need to keep up with that to ensure you can utilize it on the site.